TERMS & CONDITIONS 交易條款及規定

Secret Service (“we” or “us”) website and related services are made available to you in accordance with the following Terms of Service (the “TOS”).  By using the Services, such as browsing or placing orders on the Site, you are agreeing to all of the Terms of Service. We periodically make amendments to these Terms and to the information contained in our website. Please visit this page from time to time to check for any updates or changes. Nothing in the TOS is intended to affect your rights under the Law in Republic of China (Taiwan).

客戶可以根據以下服務條款及任何其他Secret Service(簡稱“我們”)網站所提及的條例存取或使用本網站或相關服務。使用服務, 例如於本網站訂貨, 即表示您同意所有服務條款。我們會定期更改本網站、相關政策及協議以及本服務條款,我們建議您應該定時瀏覽本網站,查看上述的政策及協議、以及本服務條款的更新或更改。本服務條款無意影響你根據中華民國(台灣)法律所享有的權利。


Acceptance of your Order 接受您的訂單

Once you have entered your personal and payment details and placed your order, you will receive a confirmation acknowledging your details. This email is only a confirmation of receipt of your order request and does not constitute an acceptance of your order. A contract between you and Secret Service will be completed and confirmed once you receive an email with your tracking information.

If items that you order are out of stock, subject to a delay or have pricing, detail or description errors we will try to contact you at the email address you provided. If we cannot contact you in regards to our out of stock orders we will cancel these within 48 hours.

Secret Service reserves its right not to accept an order for any reason at its sole discretion.

當你輸入個人資料、付款資料並提交訂單,我們會向您發出電郵以確認收到訂單請求。該電郵僅確認收到訂單請求,並不代表接受訂單。當我們向您發出電郵確認貨品已經寄出時,即表示您的訂單已獲接受,而您與Secret Service的合約亦已完成。

我們會透過客戶提供的電郵通知您所訂購的產品缺貨,或者是產品因未能符合我們的品質標準而被延誤、或我們發現存在定價或產品說明方面的錯誤。如訂購的產品缺貨並無法與客戶聯絡,訂單將於 48 小時內自動取消。

Secret Service保留自行酌情決定因任何原因拒絕接受訂單的權利

 


Shipping and Collections 發貨和提貨

We aim to dispatch all orders within 3 working days subject to credit clearance and address verification.

All domestic and international shipments are delivered by our appointed courier express service .All first time orders must be shipped to the billing address. From time to time, we run free shipping promotions. To be notified of any promotional codes or other offers valid on our site via email when you register as a Secret Service member of our website.

我們承諾於收到訂單、訂單款項及地址確認後起計 3 個工作天內發出貨品。國內及國際送貨服務將由我們指定的速遞公司負責派送。所有第一次的訂單派送地址必須跟帳單地址相同。

我們將會經常舉辦有關免運費的宣傳活動,當您成為Secret Service網站會員後,我們將會透過電郵通知您最新促銷代碼或其他相關活動。

 

Taiwan Domestic 國內

We ship the following areas via T-Cat.

Taiwan whole island prefecture, city (Part of Penghu, Part of Kinmen, small Ryukyu, including Matsu, the Green Island).  

You can track your items status at http://www.t-cat.com.tw/Inquire/Trace.aspx

台灣本島、澎湖部份地區、金門部份地區(大金門、小金門)、小琉球、馬祖、綠島以黑貓宅急便配送。

貨物追蹤查詢網頁 http://www.t-cat.com.tw/Inquire/Trace.aspx

 

Orders under NTD5,000 = NTD100 shipping fee

Orders over NTD5,000 = FREE shipping

Orders is above NTD5,000 after all discounts and vouchers have been applied = Free

訂單金額低於 NTD5,000 則須收取 NTD100 運費

訂單金額滿 NTD5,000 則免收取運費

訂購之金額扣除所有折扣及優惠券後滿 NTD5,000 即享免費送貨服務

 

Hong Kong, Macao & Mainland China 港、澳及中國地區

Hong Kong, Macao & Mainland China orders that are shipped with SF Express Mail Service take 3-5 days to reach the delivery address. Please note that this may take longer for reasons beyond SF-Express’s control.

香港、澳門及中國大陸訂單將採用順豐速運(SF-Express)安排出貨,配送需 3 至 5 個工作日送達指定的收貨地址。因區域不同,送達時間將以順豐速運實際配送為主。

 

Orders under NTD20,000 = NTD1,000 shipping fee

Orders over NTD20,000 = FREE shipping

Orders is above NTD20,000 after all discounts and vouchers have been applied = Free

訂單金額低於 NTD20,000 則須收取 NTD1,000 運費

訂單金額滿 NTD20,000 則免收取運費

訂購之金額扣除所有折扣及優惠券後滿 NTD20,000 即享免費送貨服務

 

South East Asia & Other Countries 東南亞及其他國家

Other countries are shipped with EMS (International Express Mail Service) that takes 7-14 days to reach the delivery destination

(subject to customs clearance). We will ensure to keep you informed of any delays that occur as a result of customs inspections.

You can track your items status at http://postserv.post.gov.tw/webpost/CSController?cmd=POS4007_1

東南亞及其他國家將採用中華郵政EMS快捷服務(International Express Mail Service)安排出貨,配送需 7 至 14 個工作日送達指定的收貨地址。

我們將保持與您聯繫因海關檢驗而導致的任何延誤。

貨物追蹤查詢網頁 http://postserv.post.gov.tw/webpost/CSController?cmd=POS4007_1

 

South East Asia 東南亞

Orders under NTD30,000 = NTD1,500 shipping fee

Orders over NTD30,000 = FREE shipping

Orders is above NTD30,000 after all discounts and vouchers have been applied = Free

訂單金額低於 NTD30,000 則須收取 NTD1,500 運費

訂單金額滿 NTD30,000 則免收取運費

訂購之金額扣除所有折扣及優惠券後滿 NTD30,000 即享免費送貨服務

 

Other Countries 其他國家

Orders under NTD30,000 = NTD2,000 shipping fee

Orders over NTD30,000 = FREE shipping

Orders is above NTD30,000 after all discounts and vouchers have been applied = Free

訂單金額低於 NTD30,000 則須收取 NTD2,000 運費

訂單金額滿 NTD30,000 則免收取運費

訂購之金額扣除所有折扣及優惠券後滿 NTD30,000 即享免費送貨服務

 


Duties & Taxes 稅費和關稅

Please note that all international orders are often subject to duties and taxes by the costumes of the destination country upon arrival. Secret Service is not able to estimate, nor cover the extra charges generated by the buyers’ costumes department. In some cases costumes are less likely to charge duties and taxes on multiple small orders than one large order. We always recommend that you contact your country's costumes department to see the variances of current duties/taxes.

所有國際訂單須視乎運送至當地國家之服飾關口稅及稅費而徵收。Secret Service無法評估及不會負責因購置服飾而產生的額外費用。在某種情況下,訂購多樣款式而數量少的稅費和關稅會比較訂購單一款式多數量為高。我們建議客戶聯絡當地服飾部門了解現行不同地區關稅和稅費的差異。


Returns / Exchange policy 退換貨政策

If clients are not satisfied with an order, merchandise can be exchanged or returned within 7 days of receipt of merchandise provided that:

  1. items must be returned with all original tags, packaging and other accessories (dust bags, hangers, garment covers etc.) received with the order;
  2. shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment;
  3. the original invoice is presented; and
  4. the Merchandise is unworn, unused, unwashed, unaltered and in the condition originally sold (in the case of shoes that the soles are not scratched or dirty); and that the Merchandise is not damaged in any way.

Items can be exchanged only when a different size or a different color of the same Item Code is available. If a different garment is desired you must place this as a new order.  We shall only refund you only if the merchandise is damaged, faulty or has been incorrectly supplied.

Secret Service reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return and exchange policy. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. Please note that all shipping and handling fees and customs charges for returned and exchange goods are the customer's responsibility.

如顧客對於所購買貨品不滿意,基於以下條件,可以在收到商品起 7 日之內辦理退換貨或更換:

  1. 退換貨品需維持發貨時原狀,按照要求整齊疊放包裝,所有原配吊牌、標籤齊備,備扣、防塵袋、衣架等齊全;
  2. 鞋類和配飾必須用原配的盒子裝好退還,盒子不能有損壞或被更換,也不能作為外包裝寄回;
  3. 出示原來的發票;及
  4. 商品是未磨損的、未使用的、未洗滌的、未修改的並處於原來出售時的狀態(如果是鞋子,鞋子是未刮花的或未有髒污的);商品沒有任何形式的損壞。

顧客可在同一商品有其他尺寸或顏色的情況下提出一次更換。若更換其他不同商品,我們將視為新的訂單處理。我們只在商品出現損爛、缺陷或提供錯誤商品的情況下才退回款項。

Secret Service保留拒絕接收未授權或未按照退換政策要求的商品的權利。未獲授權或不標準的退貨,將被退還至原始訂單的配送位址。請注意有關退貨時的手續費、運費及海關費用均由客戶承擔。

Return Procedure 退貨手續

Please email us at ss@secretservice.com.tw with your return request within 48 hours of receipt the merchandise. The email must contain the order and invoice number and must clearly state what items you wish to return. All returns must be accepted in writing by Secret Service.

We will then follow-up with an email to confirm the receipt of the email and provide a return address. All return packages must be shipped pre-paid with a proof of delivery. Secret Service cannot be held responsible and will not compensate for lost packages without proof of delivery. When the return item is received, Secret Service will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs.

All returns will be handled as soon as possible but please allow up to 2 weeks for your refund to be processed and up to 2 billing cycles for the return to appear on your credit card statement.

請於收到商品起48小時內透過電郵ss@secretservice.com.tw聯絡我們提出退換要求。電郵必須清楚列明訂單、發票編號及要求退換的商品。所有退貨必須得到Secret Service書面確認。

我們將以電郵跟進並確認有關退換要求及提供退回地址。所有退回的商品必須在包裝上能証明已預付運費。未能出示運送証明,Secret Service概不負責及賠償在運送其間遺失的商品。當退回的商品收到後,Secret Service將原來退還的金額扣除運費、稅費和關稅等費用後返還顧客的原信用卡。

所有退換安排將會盡快處理,但相關過程可能需要兩星期辦理及至兩期信用卡帳單才顯示返還給客戶。

Restricted Items 限制貨品

No return or exchange will be accepted for products sold at Special price, Discount price and joining special promotion.  All sales of fragrances (specifically Merchandise in the fragrance category will not be accepted for return if the packaging has been opened), swimwear and underwear are final and cannot be exchanged or refunded.

以下物品的退貨或換貨將不被接受,即,特價商品、打折商品及促銷商品。所有已在減價的商品,即,香精產品(特別地 香精產品類別內的商品如果包裝已被打開則退換貨將不被接受)、泳裝及女性內衣、男性內衣褲。


Payment 付款

We accept payments made by Visa, MasterCard and American Express for all orders. All Credit/Debit card holders are subject to validation checks and authorization by the card issuer. If your card issuer refuses to authorize payment to Secret Service, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order.

By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full. Payment is only debited from your card at time of dispatch.

All transactions on this website are processed using SSL a secure online payment gateway that encrypts your card details in a secure host environment.

我們接受以Visa卡、萬事達卡、美國運通支付所有訂單款項。發行機構有權驗證檢查所有信用卡/借記卡持有人的資料。如果您的信用/借記卡發行機構拒絕授權向Secret Service付款,我們將不就任何交貨延誤或不交貨承擔責任。我們亦保留權利取消您的訂單。

您透過我們的網站所提供的付款資料必須是有效及正確無誤,一旦您的訂單被接受及處理,款項將以全數付清。付款金額會於發貨時從您的信用卡扣除。

我們的網上付款交易,全程以SSL安全加密保護機制,我們不會儲存您任何信用卡相關資料,在安全環境下您可安心消費購物。


Liability & Indemnity 責任及保賠

Views expressed in any media by the designers, companies or third parties, whose products are sold at our stores or on the Site or with whom we are associated, are their own. Secret Service takes no responsibility for any such views as they do not necessarily reflect ours.

You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.

在我們的店鋪或網站上出售貨物或與我們有所合作的各設計師、公司或協力廠商在任何媒體上發表的意見屬於其個人意見。由於上述任何意見不一定反映我們的意見,Secret Service概不對該等意見承擔責任。

對於因您違反本網站條款或因您使用網站的行為而產生的所有責任、索賠、開支、損害賠償和損失(包括法律費),您同意一旦經我們要求,即向我們,即Secret Service(包括董事、員工、代理、供應商和公司代表)作出充分的賠償,並且使我們免受傷害。如我們認為您違反服務條款,您將會被立即終止使用網站一切服務。

 

 


Copyright Statement 版權聲明

This website is owned and operated by Secret Service Trading Company Ltd.  All contents including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to Secret Service and authors, designers, photographers etc. All worldwide rights are reserved.

Secret Service is proud to feature many distinguished designers throughout our website.  Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from Secret Service Trading Company Ltd.  Secret Service Trading Company Ltd does not allow the use of the web site’s contents or the trademark for any other purpose than what is written above.

Please be aware that each of various trademarks, product names, company names, fashion, accessories, homeware and cosmetics etc. on the Secret Service website is the property of their individual owner-companies.

此網站是全權屬於Secret Service Trading Company Ltd 公司擁有及操作。 所有網站內容包括圖片、設計、商標、照片、文字及其他相關資料均受著作權法保護。全球保留所有權利。

Secret Service網站非常榮幸擁有許多著名設計師。我們嚴厲禁止未經獲得Secret Service Trading Company Ltd公司的書面許可而私自複製、更改、傳遞,再次發佈 以及/或者 以商業目的向協力廠商出售本網站內容的行為。除上述行為之外,為任何其他目的而使用本網站內容和商標的行為也是不被Secret Service Trading Company Ltd公司許可的。

請留意在Secret Service網站上的各種商標,產品名稱,公司名稱,服飾,配件,均屬於個別品牌公司之財產。